Burgess Thomson Lawyers
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BURGESS THOMSON

What Our Clients Say About Burgess Thomson

At Burgess Thomson, we take immense pride in delivering exceptional legal services that make a real difference in our clients’ lives. Our commitment to expert advice, professionalism, and client care has earned us a reputation as one of Newcastle’s most trusted law firms.

With over 200+ five-star reviews, our clients consistently highlight the quality of our service, the expertise of our legal team, and the positive outcomes we achieve. Here’s what makes working with Burgess Thomson a standout experience, according to those who know us best—our valued clients.

Why Clients Choose Burgess Thomson

Our clients frequently praise the key qualities that define our firm, including:

Professionalism
Our team of lawyers and support staff uphold the highest professional standards, ensuring that every client interaction is respectful, confidential, and ethical. We approach every case with integrity and diligence, making sure our clients feel secure and supported throughout the legal process.

Reliability
Legal matters often require timely action and consistent communication, and our clients know they can depend on us. Whether it’s meeting crucial deadlines, providing updates, or guiding clients through legal complexities, we deliver reliable and efficient service every time.

Expertise Across Multiple Legal Areas
With extensive experience across business law, property law, estate planning, and dispute resolution, our legal team is well-equipped to handle even the most intricate legal matters. Clients appreciate our ability to provide strategic and practical legal solutions, no matter the complexity of their matter.

Years of Experience
Our team has decades of combined legal experience, enabling us to offer sound legal strategies, risk mitigation advice, and proactive solutions. This level of expertise allows us to anticipate challenges and provide clients with confidence in their legal decisions.

Prompt Responses and Clear Communication
We understand that legal concerns can arise unexpectedly, and when they do, our clients need quick and clear responses. Our commitment to prompt communication means that clients never feel left in the dark—we respond efficiently, ensuring they receive timely and meaningful updates.

We also take the complexity out of legal processes by using plain language. Our clients appreciate that we explain their legal rights and options clearly and without legal jargon, making it easier to make informed decisions.

A Client-Centred Approach
At Burgess Thomson, we don’t believe in a one-size-fits-all approach. Every client’s situation is unique, and we take the time to listen, understand, and develop tailored legal strategies that align with their goals. This dedication to personalised service is a key reason why so many clients return to us time and again.

Comprehensive Legal Services
Clients value our full-service legal offering, which allows them to access a wide range of legal expertise under one roof. Whether they require assistance with business transactions, property purchases, estate planning, or dispute resolution, they trust us to provide end-to-end legal support.

Long-Term Relationships and Trust
Many of our clients have been with us for years, relying on our expertise for all their legal needs. Whether they first engaged us for a property matter, a will, or business advice, they return time and again because they know they can count on us for trusted, practical, and effective legal solutions.

Local Knowledge and Community Focus
As a Newcastle-based law firm, we have a deep understanding of regional legal considerations, giving our clients an advantage when navigating local property, business, and family law matters. Our connection to the community allows us to provide insightful, location-specific advice that larger firms often cannot.

See What Our Clients Have to Say

Don’t just take our word for it—our clients’ reviews speak for themselves. We are proud to have received over 200+ five-star reviews, reflecting the trust, confidence, and satisfaction our clients have in our services.

You’ll find authentic testimonials from real clients who have worked with Burgess Thomson and experienced the exceptional legal support we provide.

Read our latest client reviews below and discover why Burgess Thomson is Newcastle’s trusted law firm.

Excellent
Burgess Thomson5.0
Based on 279 reviews
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Nerrilie Squires (Travellin' Mumma)
6 days ago
We dealth with James at Burgess Thomson for the purchased of an apartment in Wickham and found him to be very professional. He was extremely thorough in checking things but was very personable. They communicated with us every step of the way keeping us informed at all times. I would definitely recommend using them and plan to do so soon to update our wills.
Response from the owner:Thank you, Nerrilie, for your wonderful review. We're delighted James delivered a professional conveyancer service with thorough attention to detail and clear communication. The team at Burgess Thomson truly appreciates your recognition and looks forward to assisting with your wills and future legal needs.
Lynne Lynch
6 days ago
We recently had our Wills and Enduring Guardianships drawn up by James. James is very approachable but professional in the way he dealt with us. Appointments with James were on time and his advice on several matters was appreciated. A very pleasant experience and highly recommended..
Response from the owner:Thank you, Lynne, for your kind review. We're delighted to hear that James delivered approachable, professional service with your Wills and Enduring Guardianships. At Burgess Thomson, these deeply personal matters receive our utmost care. We're honoured to be your trusted legal partner and look forward to supporting you in the future.
Aiden Nash
1 week ago
5 stars. Having known James for some years indirectly, and over those years being extremely impressed with his professionalism and kindness, to me it was a no brainer to approach James in regards to purchasing my first home with my partner. From Offer, contract negotiation to settlement, James and his team provided us service that was second to none. Making the entire journey as stress free as possible. We will definitely use Burgess Thompson again and would highly recommend for others to do so. Regards
Response from the owner:Thank you, Aiden, for your wonderful review. We're delighted James and the team delivered expert guidance as your property lawyer for your first home purchase. Your recognition of our stress-free approach and professionalism is deeply appreciated. Burgess Thomson looks forward to assisting you again.
Lyn Snedden
1 week ago
A very professional and friendly practice. Highly recommend.
Response from the owner:Thank you, Lyn, for your kind review. We're delighted our professional and friendly approach met your expectations. Your recommendation is genuinely appreciated, and Burgess Thomson remains committed to delivering this standard of service to all our clients. We look forward to working with you in the future.
Tony Ponsen
2 weeks ago
Always courteus. Gpod advice.Great service and follow up.Reccomend
Response from the owner:Thank you, Tony, for your kind review. We're delighted that our courtesy, quality advice, and attentive follow-up exceeded your expectations. Your recommendation is genuinely appreciated. Burgess Thomson remains committed to delivering this standard of service to all our clients, and we look forward to assisting you again.
liz mead
4 weeks ago
This law firm is my only choice! The front desk is usually staffed by a law student or paralegal - who couldn't do enough over the phone, as well as face to face. I am given more than my share of time and advice. I've been three times on three different matters. Each time their staff show respect, build rapport, and provide informed advice. It all adds up.
Response from the owner:Thank you, Liz, for your wonderful review. We're delighted our Burgess Thomson team provided the respectful, attentive service you experienced across your matters. Your recognition of our commitment to informed advice and rapport building is greatly appreciated. We're honoured you've chosen Burgess Thomson as your preferred legal partner.
Kurt
2 months ago
I had an excellent experience with James during the purchase of my first home. He was thorough, knowledgeable, and incredibly helpful when reviewing the contract and explaining everything in a way that was easy to understand. James and his team were always available to answer questions and made the entire process feel much less stressful. I truly appreciated their professionalism and would highly recommend his services to anyone buying a home.
Response from the owner:Thank you, Kurt, for your wonderful review. We're delighted James and our team provided excellent conveyancing support as a first home buyer. Making your first property purchase less stressful through clear communication and thorough guidance is exactly what we strive for. We appreciate your recommendation and congratulate you on this significant milestone.
Jamie Woods
2 months ago
Highly recommend these guys. Very professional and easy to work with. They helped us secure our family home.
Response from the owner:Thank you, Jamie, for your wonderful recommendation. We're thrilled our team provided professional and seamless service as your conveyancer in securing your family home. Burgess Thomson takes great pride in helping families in Newcastle achieve such important milestones, and we appreciate your trust.
Abbey
2 months ago
The team are professional, responsive and reliable. They are a pleasure to work with, and will be our solicitors of choice for our future endeavours.
Response from the owner:Thank you, Abbey, for your kind review. We're delighted our team in Newcastle delivered the professional, responsive, and reliable service you experienced. Burgess Thomson is honoured to be your solicitor of choice for future endeavours, and we look forward to continuing our partnership.
Ian Harrower
2 months ago
We chose Burgess Thomson to draw up Wills, Enduring Guardianship, and Power of Attorney documents for us. While our situation was not complex, James quickly clarified any questions we had, as well as guiding us through the process to ensure our needs were met. His professional and personable demeanour deftly accommodated some last minute changes and helped us finalise everything swiftly. Highly recommended.
Response from the owner:Thank you, Ian, for your review. We're delighted James guided you smoothly through your Wills, Enduring Guardianship, and Power of Attorney documentation with professionalism and care. The team at Burgess Thomson values your trust and recommendation, and we look forward to assisting you again.
Serena P
4 months ago
Burgess Thomson Newcastle did a brilliant job as our solicitor and convayancer for the recent purchase of our property. James was thorough, genuine and professional, would definitely reccomend.
Response from the owner:Thank you, Serena, for your wonderful review. We're delighted James provided thorough and professional service as your conveyancer. Burgess Thomson appreciates your recommendation and hopes to assist you again.
Danielle Huish
4 months ago
I highly recommend Burgess Thompson. They made the process of purchasing a house smooth and uncomplicated. They offered advice about the contract and took my personal needs into account. They communicated regularly throughout the process to ensure I was well informed. They were flexible with my work hours and contacted me via email as well as mobile to ensure I stayed informed for the entire process. I will certainly use them again in the future.
Response from the owner:Thank you for your wonderful review, Danielle. We're delighted to have made your experience buying property smooth and uncomplicated. At Burgess Thomson, we prioritise clear communication and personalised advice that addresses your specific needs. We look forward to assisting you with your future legal matters whenever you need us.

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